Returns & Exchanges

At AcuRite, we stand behind the precision and quality of our home monitoring products. If you are not completely satisfied with your purchase, you may return your items within 90 days of the original purchase date for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Prepaid Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

3

Package Your Device

Securely pack the product in its original packaging, including all sensors, mounting hardware, and manuals to ensure a full refund.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days once our warehouse confirms receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing